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Coronavirus Disease (COVID-19)

To our valued Members and Business Partners:

The safety and well-being of our Members is always our priority. During this pandemic, our global team is engaged to continually assess and monitor its impact and to be available as a trusted resource for our Members and to continue to deliver global emergency assistance services to our Members who find themselves away from home.

Assist America is closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s (WHO) statements regarding the novel coronavirus (COVID-19) and is following guidelines set forth by these agencies as well as other health agencies worldwide.

To assist Members directly or indirectly affected by the pandemic, Assist America has adapted its global emergency assistance offering and provides the following services and resources:  
  • Access to 24/7 Operations Center: Assist America’s 24/7 Operations Centers, strategically located across the world, remain fully operational and are available to service our Members facing a medical or non-medical emergency while away from home.
  • Testing Site Referral: Assist America’s 24/7 Operations Center is staffed by trained, multilingual assistance personnel who can locate testing facilities near the member’s location. Access to testing facilities will vary by location, provider and assessment of symptoms, pre-existing conditions and exposure to the virus.
  • Medical Monitoring: If a member has COVID-19, Assist America will monitor the member’s medical condition through the quarantine process and liaise with the health insurance.
  • Prescription Assistance: If a member is running out of medication, Assist America can help refill the prescription by contacting their doctor and sourcing the prescription at a pharmacy near the member’s location.
  • Return of Mortal Remains: In the event a member passes away while away from home, Assist America will provide guidance to the family and arrange and pay for the required documents, remains preparation and transport to bring the remains to a funeral home near the member’s place of residence. Our assistance coordinators are trained to follow the requirements and instructions set forth by local authorities and the CDC. Transportation time may vary depending on current COVID-19 travel restrictions and bans.
  • Stranded Traveler Assistance: If a member is stranded while traveling due to COVID-19 travel restrictions, our experienced travel assistance coordinators will help them make travel arrangements to return home, when legally permissible.
  • Dedicated COVID-19 Webpage: Assist America has implemented a dedicated COVID-19 landing page, available on our website and Mobile App. From health and prevention tips, to best practices videos, latest news and a list of travel restrictions by country, the page is intended to be a go-to resource for members to learn more about the virus.
  • Weekly Email Update: Members can sign up at to receive our weekly COVID-19 Assist Alerts and update emails. Each week, our team creates original content on a specific, COVID-19 related topic and shares the latest news and advice regarding the virus. 
Please contact our operations center for further information using our Mobile App for iPhone and Android or via the phone number indicated on your membership card.

The Assist America Team

Assist America Documents and Resources

Assist America COVID-19 Service Offering

COVID-19 and Travel - 5 Key Questions Answered

COVID-19 Travel Restrictions By Country

Assist America COVID-19 Report

Quarantine Tips

COVID-19 Symptoms & Prevention

How Exposed is Your Job?

As lockdown measures and stay-at-home orders are being lifted in several countries around the world, many are gearing up to head back to an office setting. Data from the UK's Office for National Statistics, based on a US survey, puts into context the risk of exposure to disease, as well as the amount of close human contact workers had before social distancing and other safety measures were introduced.

Note: The ranking is based on a total of 359 professions, with 1 being the most exposed job and 359, the profession with the smallest risk of exposure to COVID-19. 

A modern browser with JavaScript and a stable internet connection is required to view this interactive.

Credit source: BBC News

COVID-19 Testing Facilities Locator (U.S.A)



Click a section to expand.

Latest News and Updates

May 28 – 5 Newfangled strategies NYC restaurants are testing to ease into dining
More NYC restaurants are reopening for takeout and delivery on a weekly basis — and some are adopting more creative, relatively untested strategies in the hopes of easing diners’ fears about returning to their favorite establishments.

May 28 – South Korea restores coronavirus lockdown restrictions after new spike in cases
South Korea has reimplemented lockdown restrictions after seeing its biggest spike in coronavirus cases in more than 50 days. Parks, museums and state-run theaters in Seoul will be shut down for the next two weeks beginning Friday to slow the spread.

May 27 – CDC issues guidelines for reopening offices: Masks, handshake bans and more
The Centers for Disease Control and Prevention issued new guidelines on Wednesday detailing how office buildings can reopen following months of social distancing amid the novel coronavirus outbreak.

May 27 – How COVID-19 could redesign our world
As many countries ease lockdown restrictions, residents are returning to old spaces that now feel unfamiliar. The places themselves did not change – but from wearing masks to avoiding crowds, the way we are allowed to navigate them is going to be radically different.

May 27 – Poll shows only half of Americans plan to get coronavirus vaccine
As the federal government, public health experts and scientists push toward a coronavirus vaccine, a new survey suggests only about half of Americans say they will get one when it becomes available.

May 26 – Just as COVID-19 cases keep rising in 18 states, holiday revelers crammed together without masks
Packing pool parties and other Memorial Day events, many Americans marked the unofficial start of summer just like they did before coronavirus. But while the revelers shunned face masks and ignored social distancing guidelines, the virus keeps spreading unabated, killing both the elderly and the young.

May 26 – Bolsonaro brought in his generals to fight coronavirus. Brazil is losing the battle
Brazil now has the world's second-worst outbreak behind the United States, with more than 374,000 confirmed cases. More than 23,000 Brazilians have died from COVID-19.

May 26 – The world sacrificed its elderly in the race to protect hospitals
While the government ordered hospitals to prepare for an influx of patients, its advice to some of the country's most vulnerable people -- elderly residents of care or nursing homes -- was that they were "very unlikely" to be infected.

May 25 – Cruise-obsessed vacationers are desperate to set sail, even after high-profile coronavirus outbreaks on ships
The entire industry has been forced to effectively suspend operations after a number of highly publicized COVID-19 outbreaks onboard ships like the Diamond Princess. But an avid community of frequent cruisers has remained eager to return to the ships whenever restrictions lift.

May 23 – Dogs are now being trained to sniff out people who have the coronavirus even before they show symptoms
Researchers in the UK are conducting extensive trials to see whether trained sniffer dogs can detect the coronavirus in patients, even before they show any symptoms.

May 23 – 5 major changes travelers can expect to see right away in major hotels brands
The American Hotel and Lodging Association (AHLA) has released new safety and cleaning guidelines for hotels to use when reopening amid the coronavirus pandemic. Major hotel brands like Marriott, Hilton, and Wyndham have pledged to abide by the new protocols.

May 22 – When Italy went into lockdown, scientists from all over the world came together as friends to fight COVID-19
Italy was isolated at the beginning of its COVID-19 outbreak. A physicist searching for dark matter found a way out of the alienation by bringing together dozens of colleagues on a ventilator project to fight the disease.

May 22 – Brazil set to become world’s number two coronavirus hotspot
Brazil is on course to become the country with the world’s second-highest number of coronavirus infections later on Friday, as President Jair Bolsonaro faces intensifying pressure for his handling of the epidemic. 

May 22 – Research shows how coronavirus is more dangerous than flu
Researchers who examined the lungs of patients killed by COVID-19 found evidence that it attacks the lining of blood vessels there, a critical difference from the lungs of people who died of the flu.

May 22 – What you need to know today about the virus outbreak
The coronavirus pandemic is accelerating across Latin America, Russia, India and Pakistan while the number of cases are flattening and businesses start to reopen in much of Europe, Asia and the United States.

May 22 – COVID-19 immunity certificates: Everything to know about this controversial solution
These certificates act as a pass for people who have already recovered from COVID-19. But there are questions about their efficacy.

May 21 – Global COVID-19 cases reach 5 million
Global cases of COVID-19 topped 5 million early Thursday, according to data from Johns Hopkins University. By Thursday night that number had passed 5.1 million.

May 20 – The results of Europe’s lockdown experiment are in
With governments across Europe reopening their economies for business, it’s a good moment to look back on the different paths taken to control Covid-19 outbreaks to try to see how effective they were.

May 20 – Coronavirus Live Updates: All 50 states have begun to reopen to some degree
As of Wednesday, all 50 states had begun to reopen to some degree, two months after the outbreak thrust the country into lockdown. But vast variations remain in how states are deciding to open up, with some forging far ahead of others. 

May 20 – Is it safe to go to the beach right now? Doctors offer tips to avoid coronavirus
Memorial Day weekend marks the unofficial start of summer as usual, but it won’t be the usual trip to the beach in the age of the coronavirus. Some shores are still closed. At those that have reopened, beach goers may face a wide variety of new rules. 

May 20 – Cyclone Amphan slams into India’s coast amid coronavirus pandemic
Cyclones are common for this region at this time of year, but Cyclone Amphan is an outlier. On Monday, it set a record for the strongest cyclone ever recorded in the Bay of Bengal (though it’s since weakened).

May 20 – How offices should look in a world with the coronavirus
As many countries begin the slow process of reopening with the coronavirus still on the loose, the World Health Organization issued guidelines for how to mitigate the risks of catching the virus from coworkers back in the office. 

May 19 – 8 tourist hot spots planning to reopen this June
From Italy to Germany, countries around the world are slowly relaxing their lockdowns, easing into a new normal that's not quite what it was pre-pandemic, but as close to it as possible.

May 18 – China has been trying to avoid fallout from coronavirus. Now 100 countries are pushing for an investigation
Putin was joking, but that description is starting to look more and more accurate. Russia has joined about 100 countries in backing a resolution at the upcoming World Health Assembly (WHA), calling for an independent inquiry into the coronavirus pandemic.

May 18 – Hospitals in Brazil’s Sao Paulo ‘near collapse’
On Saturday, Brazil overtook Spain and Italy to become the country with the fourth-largest number of infections. The health ministry reported 7,938 new cases in the past 24 hours, taking the total above 241,000. Only the US, Russia and the UK have higher numbers.

May 18 – What will be the new normal after the coronavirus pandemic
History shows the aftermath of plagues have brought about radical transformations for societies. So what changes could come in the aftermath of COVID-19?

Official Links and Resources

The Centers for Disease Control and Prevention provides updated information as it becomes available regarding health and travel during the Coronavirus pandemic. Find more information at:
World Health Organization has an emergency page dedicated to the Coronavirus disease and updated information about public health measures. Read more:
John Hopkins University’s Center for Systems Science and Engineering are tracking the COVID-19 spread in real-time on their interactive dashboard with data available for download and to view on desktop or mobile. View their interactive map at:
The European Centre for Disease Prevention and Control (ECDC) is an agency of the European Union that strengthens Europe’s defense against infectious diseases and provides many updates about the spread of COVID-19:
The Department of Health from the Republic of Philippines advises about coronavirus cases in the country and has daily updates about the cases:
Government of Canada has a diseases and conditions page dedicated to the Coronavirus disease and shares advice on preventative measures:
The Ministry of Health and Family Welfare in India has regular travel advisories and updates the number of people they have screened for the virus:
United States Department of Health also offers valuable advice and updated information about the novel coronavirus:

Unacast provides an interactive Scoreboard to empower organizations to measure and understand the efficacy of social distancing initiatives at the local level:

Assist Alerts and Updates

COVID-19 Updates #14 - May 29:

COVID-19 Updates #12 - May 8:

COVID-19 Updates #11 - May 1:

COVID-19 Update #10 - April 24:

COVID-19 Update #9 - April 17:

Assist Alert #8 - April 10:

Assist Alert #7 - April 3:

Assist Alert #6 - March 27:

Assist Alert #5 - March 20:

Assist Alert #4 - March 4:

Assist Alert #3 - March 31:

Assist Alert #2 - January 24:

Assist Alert #1 - January 22: