Site Menu

Coronavirus Disease (COVID-19)

To our valued Members and Business Partners:

The safety and well-being of our Members is always our priority. During this pandemic, our global team is engaged to continually assess and monitor its impact and to be available as a trusted resource for our Members and to continue to deliver global emergency assistance services to our Members who find themselves away from home.

Assist America is closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s (WHO) statements regarding the novel coronavirus (COVID-19) and is following guidelines set forth by these agencies as well as other health agencies worldwide.

To assist Members directly or indirectly affected by the pandemic, Assist America has adapted its global emergency assistance offering and provides the following services and resources:  
  • Access to 24/7 Operations Center: Assist America’s 24/7 Operations Centers, strategically located across the world, remain fully operational and are available to service our Members facing a medical or non-medical emergency while away from home.
  • Testing Site Referral: Assist America’s 24/7 Operations Center is staffed by trained, multilingual assistance personnel who can locate testing facilities near the member’s location. Access to testing facilities will vary by location, provider and assessment of symptoms, pre-existing conditions and exposure to the virus.
  • Medical Monitoring: If a member has COVID-19, Assist America will monitor the member’s medical condition through the quarantine process and liaise with the health insurance.
  • Prescription Assistance: If a member is running out of medication, Assist America can help refill the prescription by contacting their doctor and sourcing the prescription at a pharmacy near the member’s location.
  • Return of Mortal Remains: In the event a member passes away while away from home, Assist America will provide guidance to the family and arrange and pay for the required documents, remains preparation and transport to bring the remains to a funeral home near the member’s place of residence. Our assistance coordinators are trained to follow the requirements and instructions set forth by local authorities and the CDC. Transportation time may vary depending on current COVID-19 travel restrictions and bans.
  • Stranded Traveler Assistance: If a member is stranded while traveling due to COVID-19 travel restrictions, our experienced travel assistance coordinators will help them make travel arrangements to return home, when legally permissible.
  • Dedicated COVID-19 Webpage: Assist America has implemented a dedicated COVID-19 landing page, available on our website and Mobile App. From health and prevention tips, to best practices videos, latest news and an interactive map of travel restrictions by country, the page is intended to be a go-to resource for members to learn more about the virus.
  • COVID-19 Email Updates: Members can sign up at to receive our weekly COVID-19 Assist Alerts and update emails. Every two weeks, our team creates original content on a specific, COVID-19 related topic and shares the latest news and advice regarding the virus. 
Please contact our operations center for further information using our Mobile App for iPhone and Android or via the phone number indicated on your membership card.

The Assist America Team
For our China Assist members:

A Message from our Executive Team


Assist America Documents and Resources

Assist America COVID-19 Service Offering

COVID-19 and Travel - 5 Key Questions Answered

Assist America COVID-19 Report

Quarantine Tips

COVID-19 Symptoms & Prevention

COVID-19 Cases by Country (Map)

Interactive Map of COVID-19 Travel Restrictions

World Map
For a complete list of travel restrictions by country, visit our dedicated COVID-19 Travel Restrictions webpage.

How Exposed is Your Job?

As lockdown measures and stay-at-home orders are being lifted in several countries around the world, many are gearing up to head back to an office setting. Data from the UK's Office for National Statistics, based on a US survey, puts into context the risk of exposure to disease, as well as the amount of close human contact workers had before social distancing and other safety measures were introduced.

Note: The ranking is based on a total of 359 professions, with 1 being the most exposed job and 359, the profession with the smallest risk of exposure to COVID-19. 

A modern browser with JavaScript and a stable internet connection is required to view this interactive.

Credit source: BBC News

U.S.COVID-19 Testing Facilities Locator

COVID-19 Testing Facilities Locator (U.S.A)



Click a section to expand.

Latest News and Updates

August 10 – Nearly 100,000 U.S. children test positive for coronavirus in two-week span
More than 97,000 U.S. children tested positive for the coronavirus in the last two weeks of July, according to data from the American Academy of Pediatrics and the Children’s Hospital Association. That number represents more than a quarter of the number of children diagnosed nationwide since March.

August 10  – How parents can balance their full-time work and kids’ school under one roof
The academic year has started for some schools, and thanks to the coronavirus pandemic, it looks nothing like what we're used to seeing. For parents who have not home-schooled their kids and are working at home, this is the first time during the weekday that both are happening under one roof.

August 10 – India reports record coronavirus deaths
India reported more than 1,000 new coronavirus deaths on Monday, the most the country has recorded in a single day since the pandemic began. The new toll put India’s total at 44,386 deaths, trailing only the United States, Brazil, Mexico and Britain. The country has also reported more confirmed new cases than any other in the world for six consecutive days.

August 10 – Post COVID-19 care: Seven tips to help recovering coronavirus patients manage brain fog, memory and attention issues
Dizziness, headaches, diminished cognitive abilities like lack of concentration, memory recall and recognition and brain fog (thinking clearly) are likely to show up. The World Health Organization (WHO) says these difficulties may go away within weeks or months of you starting your recovery but for some people, they can last for a longer time. 

August 10 – Europe’s biggest countries are seeing Covid surges – but not this one
A horrifying moment in the Covid-19 pandemic hit Italy on March 27, 2020, when the civil protection authorities announced that 969 people had died in just 24 hours. In the weeks before that, images of coffins stacked up in church parlors and being driven down the streets of the northern Italian town of Bergamo in a caravan of military trucks poured into the homes of Italians.

August 9 – US tops 5 million Covid-19 cases, with five states making up more than 40% of tally
The US topped 5 million cases of coronavirus early Sunday and the true number of infections could be many times higher. The country holds about a quarter of global cases of the virus and also tops the list with the most reported deaths in the world. Of the country's 5,036,387 estimated cases, 162,851 have been deadly, according to data collected by John Hopkins University.

August 9 – Brazil passes 100,000 Covid-19 deaths, as cases top 3 million
Brazil surpassed 100,000 deaths from Covid-19 on Saturday as cases exceeded 3 million, according to the latest numbers by the country's Health Ministry. The fatalities milestone comes less than five months after Brazil recorded its first Covid-19-related death. The ministry said 100,477 people have lost their lives and 3,012,412 have been infected.

August 6 – 10 activities that expose you to coronavirus, ranked from most to least risky
Even though almost every situation is unique and depends on a ton of variables, health experts say there are some activities that are less risky than others when it comes to protecting yourself and others from COVID-19. The only way to keep yourself 100% free from risk is to technically isolate yourself from society and live somewhere you can be completely self-sustaining.

August 6 – Coronavirus: India becomes third country to surpass two million cases
More than two million Indians have now tested positive for Covid-19, according to official figures. The country confirmed the last million cases in just 20 days, faster than the US or Brazil which have higher numbers. Testing has been expanded considerably in India in recent weeks, but the situation varies across states.

August 6 – Amid coronavirus, more than a third of US adults are using cleaning products incorrectly
The report in JAMA stated a survey by the Centers for Disease Control and Prevention (CDC) revealed that 39% of adults in the U.S. reported using cleaning products and disinfectants in potentially dangerous ways while intending to limit exposure to the deadly virus.

August 6 – How safe is your school’s reopening plan? Here’s what to look for
As schools across the country grapple with bringing kids back into the classroom, parents and teachers are worried about safety. We asked pediatricians, infectious disease specialists and education experts for help evaluating school district plans. What we learned: There's no such thing as zero risk, but certain practices can lower the risk of an outbreak at school.

August 4 – A new comic exposes racism amid the pandemic in Brazil
The in Rio de Janeiro was a Black domestic worker whose employer brought the coronavirus back to Brazil after a vacation in Italy. The wealthy woman had recovered quickly. Her maid, 63-year-old Cleonice Gonçalves, died after she, too, fell ill in March.

August 4 – Russia says it will start mass-producing its coronavirus vaccine next month
Russia says it will start mass producing its leading coronavirus vaccine prototype in September. The safety and efficacy of this vaccine has been heavily doubted, however, with its developers accused of rushing through safety trials to please the Kremlin, which is keen to win the global vaccine race.

August 3 – American, Delta, United airlines international destinations in August
Three major U.S. carriers are resuming some long-haul routes in August after a prolonged downturn in international travel because of the coronavirus pandemic. American Airlines is slated to resume some flights to South America, and United and Delta will bring back some global routes, which compiled a list of international flight routes available for August.

August 3 – COVID-19 is taking elevator anxiety to the tech company has a solution
Before the pandemic, there were many reasons to be anxious about taking an elevator — from being crammed in a small space with strangers, to getting stuck between floors. Now, as coronavirus cases exceed 18 million worldwide, many people are concerned about catching the virus, whether from someone else in the elevator or via the buttons.

August 3 – Fauci says he thinks there is ‘a degree’ of airborne spread of the coronavirus
In July, the WHO published new guidance that acknowledged it can’t rule out the possibility the coronavirus can be transmitted through air particles in closed spaces indoors, including in gyms and restaurants. Fauci said it has become “much clearer” that someone is likely at greater risk if they’re in an indoor space where there’s less air circulation and “any degree of aerosolization.”

August 3 – Sweden COVID-19 death rate lower than Spain, Italy and U.K., despite never having lockdown
While novel coronavirus cases have spiked across several parts of Europe, including Spain, France, Germany, Belgium and the Netherlands, Sweden—where a countrywide lockdown was never issued—continues to report a downward trend in new cases and new deaths.

August 2 – Coronavirus weddings: ‘It’s heartbreaking to see my fiancée’s face
Couples due to get married had hoped that from 1 August, receptions of up to 30 people would be allowed in England. That is what the government had planned for the next stage of lockdown easing. But last week, they put back the date, and receptions can still only be attended by a group of six people outside, or two households inside.

August 2 – Coronavirus: The hidden heroes of India’s Covid-19 wards
One morning in June, Deep Chand spotted a distraught family member of a Covid-19 patient standing outside the coronavirus ward in a hospital in India's capital, Delhi. The man was desperately trying to speak to a doctor or nurse to find out about the condition of his relative who was a patient in the ward.

August 2 – The U.K. has one of the highest COVID-19 death tolls on earth. What happened?
On Thursday, British prime minister Boris Johnson made a maskless appearance in front of reporters, elbow-bumping with police officers while touting the country's “massive success” in reducing the death toll of COVID-19. The “massive success” declaration landed with a hollow thud.

August 2 – 36 crew on Norwegian cruise ship test positive for COVID-19
Thirty-six crew and four guests on a Norwegian cruise ship have tested positive for Covid-19, the cruise company says. All 158 crew members from the MS Roald Amundsen have been tested after four staff became ill and were found to have the disease on Friday, according to a statement released Saturday by Hurtigruten, the owner of the ship.

August 2 – In a twist on loyalty programs, Emirates is promising travelers a free funeral if infected with Covid
Contrast that consumer indifference with Emirates Airlines’ foray into the insurance industry, offering COVID-19 insurance. Airlines are trying all sorts of things – from  leaving middle seats empty, to requiring everyone to wear masks, to health checks at terminals – in order to instill confidence in passengers who may be leery of air travel amid the global pandemic.

July 30 – We’re only just beginning to learn how Covid-19 affects the brain
One of the more puzzling aspects of the novel coronavirus is just how many organ systems are impacted through the course of the disease. We've heard about the heart, lungs and respiratory symptoms, but a growing mystery is its impact on the nervous system.

July 30 – Buddy, the first dog to test positive for COVID-19 in the US, has died
Buddy the German Shepherd has died. He was the first pet dog in the United States to test positive for COVID-19, the disease caused by the coronavirus. After months of being ill, his owners and vet made the difficult decision to euthanize him, according to an exclusive report by National Geographic. The beloved dog died July 11 in Staten Island, New York.

July 29 – 150,000 Americans have died from Covid-19. Here’s why that staggering loss of life can’t be ignored
If two large planes crashed every day in the US, killing everyone on board, the nation would be despondent. If the US suffered a loss of life on the scale of the 9/11 attacks -- 50 times over -- the tragedy would be incomprehensible. But that's how many lives coronavirus has claimed in the US since this pandemic started just six months ago.

July 29 – Covid-19 ‘long-haulers’ report nearly 100 symptoms for more than 100 days
COVID-19 symptoms that can linger for weeks and months after a diagnosis may be wide-ranging — and include everything from joint pain and fevers, to hair loss and double vision. In fact, those patients, self-nicknamed the long-haulers, reported experiencing 98 different symptoms in a survey released Wednesday.

July 29 – John Hopkins experts address Covid-19 vaccine challenges
Johns Hopkins public health experts laid out challenges in distributing and administering coronavirus vaccines. Moderna and Pfizer each started large-scale trials this week, the first in the U.S. NIAID Director Dr. Anthony Fauci said trials are moving at a rapid speed.

July 29 – Brazil reports almost 70,000 new Covid infections in record day
Brazil posted record Covid-19 deaths and cases, while also announcing further reopenings all the same. Brazil, Latin America’s biggest nation and economy, registered some 69,000 new cases and 1,595 deaths.

July 29 – More than half of India’s Mumbai slum residents may have been infected with Covid-19
More than half of residents living in Mumbai's crowded slums may have contracted coronavirus and are likely being infected at a much higher rate than those not living in slum areas, a new study has found.

July 27 – First Phase 3 clinical trial of a coronavirus vaccine in the United States begins
The investigational vaccine was developed by the biotechnology company Moderna and the National Institute of Allergy and Infectious Diseases, part of the National Institutes of Health. The trial is to be conducted at nearly 100 US research sites, according to Moderna. The first patient was dosed at a site in Savannah, Georgia.

July 27 – India’s coronavirus epidemic is now the world’s fastest growing
Infections in the South Asian nation of 1.3 billion people have reached 1.43 million, including 32,771 deaths, India’s health ministry said, with daily cases close to a record 50,000 on Monday. India is only trailing the U.S. and Brazil now in the number of confirmed infections, but its growth in new cases is the fastest.

July 27 – Coronavirus in South Africa: Why the low fatality rate may be misleading
As coronavirus infections surge, at ferocious speed, across South Africa, I've spent the last couple of weeks driving through this huge country trying to understand where and why things are going both right and wrong. Here, in seven points, are some early conclusions and, perhaps, some more lessons for the rest of the continent.

July 27 – Coronavirus: Pet cat found to have virus in UK
A pet cat has tested positive in the UK for the strain of coronavirus that is causing the current pandemic. Experts say it is the first confirmed case of infection in an animal in the UK but does not mean the disease is being spread to people by their pets.

July 26 – Quarter of NYC area residents have had coronavirus, CDC finds
Almost a quarter of New York City, Long Island and Westchester residents who had blood surveyed by the Centers for Disease Control and Prevention were found to have had the coronavirus. That equates to a little more than 2.8 million people. Official city figures had estimated just over 219,000 cases as of July 23.

July 23 – 15 helpful safety tips about camping and the coronavirus
After months of being cooped up, you might be craving an escape to the great outdoors to make the world feel almost normal. But before you set up camp, makes sure you know how to keep yourself (and everyone around you) as safe as possible. It doesn’t get more 2020 than camping in masks.

July 23 – California overtakes New York in number of reported coronavirus cases
California is now the state with the most coronavirus cases, as hair salons and other businesses struggle to work under new restrictions. Jamie Yuccas reports.

July 22 – Coronavirus study reveals nearly one in four people in India’s capital may have contracted the virus
Nearly one in four residents in the Indian capital of New Delhi may have been infected with the novel coronavirus, antibody tests on a random sample of people has shown. The survey tested blood samples of 21,387 people across Delhi. Among them, 23.48% were found to have Covid-19 antibodies, indicating past exposure to the coronavirus.

July 22 – Coronavirus: How South Africa and Rwanda are coping without tourists
With its game parks, beaches and historic sites, Africa attracts a huge number of foreign tourists but numbers are sharply down because of the coronavirus outbreak, writes Larry Madowo.

July 22 – EU countries that have reopened borders for unmarried partners separated by entry ban
Back in mid-March, when the European Union Commission recommended to the Member States to impose an EU-wide entry ban on non-essential entry for third-country nationals, nobody foresaw this travel ban would remain effective even four months after.

July 21 – COVID-19 hits Brazil’s quilombos hard
Maria Joaquina in coastal Rio de Janeiro state, is one of Brazil's quilombos, settlements founded by runaway slaves in centuries past and still largely inhabited by their descendants. Often disconnected from urban life, even within city limits, quilombos have relatively high poverty rates.

July 20 – Coronavirus: Oxford vaccine can train immune system
Trials involving 1,077 people showed the injection led to them making antibodies and white blood cells that can fight coronavirus. The findings are hugely promising, but it is still too soon to know if this is enough to offer protection and larger trials are under way. The UK has already ordered 100 million doses of the vaccine.

July 20 – Kids get coronavirus, but do they spread it? We’ll find out when schools reopen
As scientists study the burden of COVID-19 around the globe, it's pretty clear that despite some cases of serious illness, kids tend to get infected with the coronavirus less and have milder symptoms compared to adults.

July 20 – Tests on Yosemite National Park sewage reveal presence of coronavirus
With no confirmed cases of the coronavirus, Yosemite National Park appeared to be a safe haven from the pandemic. But tests of the park's raw sewage have confirmed the presence of the virus, the San Francisco Chronicle reports, and dozens of people are believed to have been infected.

July 19 – Coronavirus and deforestation rip through Brazil’s people and the world’s lungs
As the virus tears through big city favelas and remote rainforest communities at the official rate of a quarter-million people per week, Brazil is providing 80% fewer tests per capita than the United States. Virologists from Brazil's major universities worry that the numbers of infections could be 12 to 16 times higher.

July 18 – How to vacation safely during coronavirus this summer
Summer is about beach vacations, mountain retreats and international getaways. The coronavirus pandemic has changed all that. And with COVID-19 cases continuing to surge, especially in the US, safely planning a vacation may seem impossible. 

July 17 – The US set another single-day record for new coronavirus cases with more than 75,000 cases according to The New York Times
The United States surpassed it's single day new coronavirus cases record on Thursday with more than 75,000 according to a New York Times database. According to Johns Hopkins University's data, the number of new cases over a 24-hour period was 68,428 — which is also a record by their count.

July 16 – Brazil’s Bolsonaro tests positive for coronavirus again
Brazil President Jair Bolsonaro announced Wednesday that he still has the coronavirus, after undergoing a new test the day before. "I'm fine, thank God. Yesterday morning, I took the test, and in the evening the result was that I am still positive for the coronavirus," the far-right leader said in a Facebook Live broadcast from the gardens of his official residence in Brasilia.

July 15 – Coronavirus Update: Global cases of COVID-19 climb above 13 million as California, Hong Kong and India reimpose restrictions on movement
The number of confirmed cases of the coronavirus illness COVID-19 climbed above 13 million on Tuesday, and the world’s eighth biggest economy, California, moved to again temporarily shut down higher-risk businesses such as bars and restaurants after a spike in hospitalizations.

July 15 – ‘From worst to first’: These states have tamed coronavirus, even after reopening
When Covid-19 suddenly ravaged New York, hospitals looked "apocalyptic." Refrigerated trucks turned into morgues because there wasn't enough space for all the victims. That was March. Three months later, the state had "done a full 180, from worst to first," Gov. Andrew Cuomo said.

Official Links and Resources

The Centers for Disease Control and Prevention provides updated information as it becomes available regarding health and travel during the Coronavirus pandemic. Find more information at:
World Health Organization has an emergency page dedicated to the Coronavirus disease and updated information about public health measures. Read more:
John Hopkins University’s Center for Systems Science and Engineering are tracking the COVID-19 spread in real-time on their interactive dashboard with data available for download and to view on desktop or mobile. View their interactive map at:
The European Centre for Disease Prevention and Control (ECDC) is an agency of the European Union that strengthens Europe’s defense against infectious diseases and provides many updates about the spread of COVID-19:
The Department of Health from the Republic of Philippines advises about coronavirus cases in the country and has daily updates about the cases:
Government of Canada has a diseases and conditions page dedicated to the Coronavirus disease and shares advice on preventative measures:
The Ministry of Health and Family Welfare in India has regular travel advisories and updates the number of people they have screened for the virus:
United States Department of Health also offers valuable advice and updated information about the novel coronavirus:

Unacast provides an interactive Scoreboard to empower organizations to measure and understand the efficacy of social distancing initiatives at the local level:

Assist Alerts and Updates

COVID-19 Updates #16 - June 26:

COVID-19 Updates #15 - June 12:

COVID-19 Updates #14 - May 29:

COVID-19 Updates #12 - May 8:

COVID-19 Updates #11 - May 1:

COVID-19 Update #10 - April 24:

COVID-19 Update #9 - April 17:

Assist Alert #8 - April 10:

Assist Alert #7 - April 3:

Assist Alert #6 - March 27:

Assist Alert #5 - March 20:

Assist Alert #4 - March 4:

Assist Alert #3 - March 31:

Assist Alert #2 - January 24:

Assist Alert #1 - January 22: