Member Services
Members can call upon Assist America when traveling more than 100 miles or outside the country of residence for up to 90 consecutive days.*
Medical Consultation, Evaluation & Referral
The Assist America Operations Center is staffed by trained, multilingual assistance personnel who can make immediate recommendations for any emergency situation.
Medical Monitoring
Assist America maintains regular communication with patients, their families and attending medical staff, closely monitoring the quality and course of treatment.
Emergency Medical Evacuation
If a member becomes ill or injured in an area of the globe where an adequate medical facility is not available near the member, we will arrange to transport the member under medical supervision if required, to the nearest medical facility capable of providing appropriate care.
Foreign Hospital Admission Assistance
Assist America fosters prompt hospital admission by validating the member’s health insurance or advancing funds as needed to the hospital. Advances must be repaid within 45 days.
Medical Repatriation
When deemed medically necessary, Assist America will provide commercial transportation home or to a specified health facility proximate to the members permanent residence with a medical or non-medical escort as required.
Prescription Assistance
When a prescription is lost or left behind, Assist America works with the prescribing physician and a local pharmacy to replace the member’s medicine. Member is responsible for prescription cost.
Return of Mortal Remains
In the event that a member passes away, Assist America will arrange and pay for the required documents, remains preparation and transport to bring the mortal remains to a funeral home near the member’s place of residence.
Compassionate Visit
Assist America will arrange and pay for a family member of a friend to join a member who is traveling alone and is expected to be hospitalized for more than seven consecutive days.
Care of Minor Children
If an injured member has minor children left unattended, Assist America will pay for them to return home to a family member, via one-way commercial carrier economy airfare.
Legal and Interpreter Referrals
Assist America can recommend trustworthy legal counsel and interpreter services in any country.
Lost Luggage and Document Assistance
Assist America works with airlines to recover lost bags, and replace lost travel tickets. We contact necessary agencies to solve issues of lost passports and other documents.
Pre-Trip Information
Members can review country profiles, visa requirements, immunization regulations and security advisories directly from the Assist America website and Travel App.
Travel App Services
Assist America offers Travel App services including electronic membership cards, “TAP FOR HELP” calling feature, embassy and consulate locator, service descriptions, pre-trip information and AssistAlerts.
* Please see your service certificate for complete program parameters and list of services.