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Coronavirus Disease (COVID-19)


To our valued Members and Business Partners:

The safety and well-being of our Members is always our priority and, during this pandemic, our global team is engaged to continually assess and monitor its impact and to be available as a trusted resource for our Members and to continue to deliver travel assistance services.

Assist America is closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s (WHO) statements regarding the novel coronavirus (COVID-19) and is following guidelines set forth by these agencies as well as other health agencies worldwide.

Assist America’s 24/7 response centers are not operationally impacted by the situation. Our Operations Centers, strategically located across the world, remain available to service our traveling Members facing a medical or non-medical emergency.

Assist America is prepared to assist Members directly or indirectly affected by the pandemic by providing the following services and resources:  
  • Assist Alerts and Pre-Trip Information: Assist America has distributed Assist Alerts to all members that signed up to receive them. A sign-up form is available on our website’s homepage. Members can also call our Operations Centers to talk to one of our coordinators for further information about the virus or specific travel plans.
  • Medical Referral: If a Member needs to speak to and/or see a healthcare professional, Assist America will provide the Member with referrals to qualified medical facilities and providers.
  • Foreign Hospital Admission: If a Member requires assistance with hospital admission in a foreign country, Assist America will work with the Member’s health insurance company to facilitate hospital admissions including advancing of funds to secure admission in accordance with existing service descriptions.
  • Care of Minor Children: If a Member is hospitalized and his or her minor children are left unattended, Assist America will arrange for appropriate childcare.
  • Medical Monitoring: Assist America closely monitors the health condition, care and treatment received by Members, relaying information to the member’s health insurance company, family and employer when needed and legally permissible.
  • Prescription Assistance: If a Member is missing or running out of medication, our team will work with the Member’s treating physician and local providers and pharmacies to refill the prescription.
  • Legal and Interpreter Referrals: Assist America can provide referrals to local legal counsel and interpreters, as needed. Members can also call our Operations Centers for immediate language assistance.

The full description of our services and limitations is available online. Please contact our operations center for further information using our Mobile App for iPhone and Android or via the phone number indicated on your membership card.


The Assist America Team

Assist America Documents

COVID-19 Travel Restrictions By Country

Assist America COVID-19 Report

Quarantine Tips

COVID-19 Symptoms & Prevention

Latest News & Travel Updates

March 27 - Some recovered patients in Wuhan are testing positive again
Some Wuhan residents who had tested positive earlier and then recovered from the disease are testing positive for the virus a second time. Based on data from several quarantine facilities in the city, which house patients for further observation after their discharge from hospitals, about 5%-10% of patients pronounced "recovered" have tested positive again.

March 27 - China suspends entry of foreign travelers
China’s Ministry of Foreign Affairs has announced that it has temporarily suspended the entry of foreign travellers who have visas or residence permits, effective from 28 March. The ban also extends to foreigners who carry APEC Business Travel Cards. The ban, however, doesn’t extend to people who have diplomatic, service, courtesy or C visas.

March 27 - The U.S. has the world's most confirmed cases
The US overtook Italy and China as the country with the highest number of confirmed Covid-19 cases.

March 27 - Coronavirus striked UK Prime Minister, Boris Johnson
The UK's response to the coronavirus pandemic was upended on Friday when the Prime Minister Boris Johnson and his top health minister tested positive for the infection, and his chief medical adviser self-isolated after displaying symptoms.

March 27 - Apple releases new COVID-19 app and website based on CDC guidance
Apple today released a new screening tool and set of resources to help people stay informed and take the proper steps to protect their health during the spread of COVID-19, based on the latest CDC guidance. The new COVID-19 website, and COVID-19 app available on the App Store, were created in partnership with the CDC,1 the White House Coronavirus Task Force and FEMA.

March 25 - Homemade Face Masks May Not Protect You From Coronavirus
N95 masks adhere to strict protocols to block out airborne particles like viruses in ways that cotton and elastic just can't.

March 24 - Modi Orders 3-Week Total Lockdown for All 1.3 Billion Indians
With four hours’ notice, India’s prime minister announced that no one could leave home for 21 days — the most severe step taken anywhere in the war against the coronavirus.
March 24 - China's Wuhan Prepares To Emerge From Lockdown As New Cases Dwindle
China's Hubei province is preparing to emerge from a two-month lockdown that was prompted by tens of thousands of COVID-19 cases. In recent days, the province and its capital city, Wuhan, have reported a dwindling number of new coronavirus cases.
The IOC President today spoke to the international news agencies during a media teleconference about the joint decision of the IOC and the Tokyo 2020 organizing committee to postpone the Olympic Games.

March 24 - Tokyo Cherry Blossom Festival Draws Crowds Despite Coronavirus Warnings
With warm temperatures and the sun out, crowds of people strolled under the cherry blossoms and spread out picnic blankets in Tokyo's Yoyogi Park last weekend, all but ignoring the posted signs warning of the dangers of COVID-19 spreading.

March 24 - Why social distancing might last for some time
As countries around the world implement measures to keep people from mixing, BBC Future looks at the evidence behind why it is such a crucial step in the fight against Covid-19 and how long it may go on for.
March 23 - Coronavirus: Upward Trajectory or Flattened Curve?
As the coronavirus spreads rapidly around the world, case growth trajectories have started to differ between countries. According to numbers by Johns Hopkins collected by the website Worldometers, case counts in the U.S. and Spain have been growing faster recently.
March 22 - PPE, zoonotic, PCR and every other coronavirus term you should know
Not sure what SARS-CoV-2 is or the difference between self-isolation and self-quarantine? Want to know how to flatten the curve? Read this.
March 22 - If you've lost your sense of smell or taste, you could be a 'hidden carrier' of the coronavirus
A sudden loss of smell — known as anosmia or hyposmia — could be a symptom of the coronavirus, even if patients experience no other symptoms, according to leading rhinologists in the UK.
March 22 - Singapore's coronavirus playbook: How it fought back against the COVID-19 pandemic
Would you give up some privacy if it's proven to help the government control the spread of the coronavirus?

Latest Assist Alerts

Assist Alert #6 - March 27:

Assist Alert #5 - March 20:

Assist Alert #4 - March 4:

Assist Alert #3 - March 31:

Assist Alert #2 - January 24:

Assist Alert #1 - January 22:

Official Links & Resources

The Centers for Disease Control and Prevention provides updated information as it becomes available regarding health and travel during the Coronavirus pandemic. Find more information at:
World Health Organization has an emergency page dedicated to the Coronavirus disease and updated information about public health measures. Read more:
John Hopkins University’s Center for Systems Science and Engineering are tracking the COVID-19 spread in real-time on their interactive dashboard with data available for download and to view on desktop or mobile. View their interactive map at:
The European Centre for Disease Prevention and Control (ECDC) is an agency of the European Union that strengthens Europe’s defense against infectious diseases and provides many updates about the spread of COVID-19:
The Department of Health from the Republic of Philippines advises about coronavirus cases in the country and has daily updates about the cases:
Government of Canada has a diseases and conditions page dedicated to the Coronavirus disease and shares advice on preventative measures:
The Ministry of Health and Family Welfare in India has regular travel advisories and updates the number of people they have screened for the virus:
United States Department of Health also offers valuable advice and updated information about the novel coronavirus:

Unacast provides an interactive Scoreboard to empower organizations to measure and understand the efficacy of social distancing initiatives at the local level: