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Coronavirus Disease (COVID-19)

To our valued Members and Business Partners:

The safety and well-being of our Members is always our priority. During this pandemic, our global team is engaged to continually assess and monitor its impact and to be available as a trusted resource for our Members and to continue to deliver global emergency assistance services to our Members who find themselves away from home.

Assist America is closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s (WHO) statements regarding the novel coronavirus (COVID-19) and is following guidelines set forth by these agencies as well as other health agencies worldwide.

To assist Members directly or indirectly affected by the pandemic, Assist America has adapted its global emergency assistance offering and provides the following services and resources:  
  • Access to 24/7 Operations Center: Assist America’s 24/7 Operations Centers, strategically located across the world, remain fully operational and are available to service our Members facing a medical or non-medical emergency while away from home.
  • Testing Site Referral: Assist America’s 24/7 Operations Center is staffed by trained, multilingual assistance personnel who can locate testing facilities near the member’s location. Access to testing facilities will vary by location, provider and assessment of symptoms, pre-existing conditions and exposure to the virus.
  • Medical Monitoring: If a member has COVID-19, Assist America will monitor the member’s medical condition through the quarantine process and liaise with the health insurance.
  • Prescription Assistance: If a member is running out of medication, Assist America can help refill the prescription by contacting their doctor and sourcing the prescription at a pharmacy near the member’s location.
  • Return of Mortal Remains: In the event a member passes away while away from home, Assist America will provide guidance to the family and arrange and pay for the required documents, remains preparation and transport to bring the remains to a funeral home near the member’s place of residence. Our assistance coordinators are trained to follow the requirements and instructions set forth by local authorities and the CDC. Transportation time may vary depending on current COVID-19 travel restrictions and bans.
  • Stranded Traveler Assistance: If a member is stranded while traveling due to COVID-19 travel restrictions, our experienced travel assistance coordinators will help them make travel arrangements to return home, when legally permissible.
  • Dedicated COVID-19 Webpage: Assist America has implemented a dedicated COVID-19 landing page, available on our website and Mobile App. From health and prevention tips, to best practices videos, latest news and an interactive map of travel restrictions by country, the page is intended to be a go-to resource for members to learn more about the virus.
  • COVID-19 Email Updates: Members can sign up at to receive our weekly COVID-19 Assist Alerts and update emails. Every two weeks, our team creates original content on a specific, COVID-19 related topic and shares the latest news and advice regarding the virus. 
Please contact our operations center for further information using our Mobile App for iPhone and Android or via the phone number indicated on your membership card.

The Assist America Team
For our China Assist members:

Assist America Documents and Resources

Assist America COVID-19 Service Offering

COVID-19 and Travel - 5 Key Questions Answered

Assist America COVID-19 Report

Quarantine Tips

COVID-19 Symptoms & Prevention

Interactive Map of COVID-19 Travel Restrictions

World Map
For a complete list of travel restrictions by country, visit our dedicated COVID-19 Travel Restrictions webpage.

How Exposed is Your Job?

As lockdown measures and stay-at-home orders are being lifted in several countries around the world, many are gearing up to head back to an office setting. Data from the UK's Office for National Statistics, based on a US survey, puts into context the risk of exposure to disease, as well as the amount of close human contact workers had before social distancing and other safety measures were introduced.

Note: The ranking is based on a total of 359 professions, with 1 being the most exposed job and 359, the profession with the smallest risk of exposure to COVID-19. 

A modern browser with JavaScript and a stable internet connection is required to view this interactive.

Credit source: BBC News

COVID-19 Testing Facilities Locator (U.S.A)



Click a section to expand.

Latest News and Updates

July 6 – Hundred of scientists reportedly claim WHO is downplaying risk of airborne spread of coronavirus
A group of 239 scientists from 32 different countries are reportedly preparing to publish an open letter to the World Health Organization in the coming days, urging the United Nations health agency to update its recommendations for the coronavirus.

July 6 – 7 myths are fueling new COVID-19 surges. Avoiding these will help save the economy and save lives
It's easy to fall into a false sense of security now that states have reopened. And many are already paying the price. States are shutting down businesses again. Popular beaches have closed. And the rate of new Covid-19 infections keeps growing in most states, threatening to reverse the progress made during stay-at-home orders.

July 6 – ‘We’ll be living with masks for years’: COVID-19 through the eyes of a pandemic expert
Since the summer of 2019, I've been speaking with one of the world's leading pandemic experts about what a global outbreak could look like. Now, as the world enters a grim new phase, he says we're in a whole new ball game.

July 5 – India just surpassed Russia as the country with the 3rd-most coronavirus infections
India's rising case counts are not for lack of trying to contain the spread as Prime Minister Narendra Modi instituted strict lockdown measures and has expressed consistent social-distancing messages since the lockdowns began in March. The country exited a two-month lockdown at the end of May only to find that it didn't succeed in flattening any curve.

July 4 – United Airlines made a painful statement that may appall business travelers
As United opens up flights to China -- some of which may be patronized by Apple and other tech company executives -- its leadership offers a scoffing tone.

July 2 – Study confirms new version of coronavirus spreads faster but doesn’t make people sicker
A global study has found strong evidence that a new form of the coronavirus has spread from Europe to the US. The new mutation makes the virus more likely to infect people but does not seem to make them any sicker than earlier variations of the virus, an international team of researchers reported Thursday.

July 1 – Track COVID-19 risk in your county with Harvard’s assessment map
The map is meant to give users a better way to examine their specific location, as opposed to the larger scope provided by Johns Hopkins University's COVID-19 database.

July 1 – American Airlines to close bases, needs to reduce flight attendant staff
American Airlines plans to reconfigure and significantly downsize staffing at some of its bases and reduce its flight-attendant ranks by as many as 8,000 employees, Business Insider has learned.

July 1 – US surpasses 50,000 daily coronavirus cases for the first time
According to The Post, the US recorded 52,770 cases on Wednesday, the first time it has surpassed 50,000 new daily cases. Texas, Arizona, California, North Carolina, and Georgia all reported record numbers of new infections, contributing to the national swell. 

July 1 – California governor says 70% of state must stop going to movie theaters, bars, and indoor restaurants as COVID-19 cases continue to surge
California is directing bars and restaurants to close once again across the state as case counts continue to climb. Effective immediately, the order affects 19 counties, including Los Angeles and Santa Clara, home to Silicon Valley's tech center.

June 29 – Some US states return to previous restrictions to slow surge of coronavirus cases
At least 12 states have hit pause on their reopening plans as the United States sees a surge in coronavirus cases across the country. With July 4 celebrations approaching, officials are trying not to repeat scenes from Memorial Day, when thousands flocked to beaches, bars and parties while experts cautioned that crowds could lead to spikes in cases down the road.

June 29 – American Exceptionalism on the Virus
It can sometimes seem as if the entire world is suffering from a new coronavirus outbreak. There have been cases at food markets in Beijing, nightclubs in South Korea, meatpacking plants in Britain and Germany, nail salons in Ontario, and restaurants, bars and churches across the southern and western United States.

June 29 – People are suing Austria for failing to prevent a mass coronavirus outbreak at a ski resort
Berlin — The Austrian ski resort of Ischgl is a renowned winter party spot for the European ski set. But its famous après-ski party scene may have helped make it one of Europe's most concentrated clusters of coronavirus infections.

June 28 – EU will indeed ban Americans when borders reopen
The Times reports most travelers from the U.S. and Russia among a few other countries’ citizens won’t be welcomed because they have not been able to control the spread of coronavirus. The list was finalized this week, but still needs to be approved by leaders from each country, but according to Times’ sources no changes are expected.

June 25 – CDC adds 3 new coronavirus symptoms to list
The Centers for Disease Control and Prevention (CDC) have recently added three new symptoms of the novel coronavirus to its ongoing list. Congestion or runny nose, nausea, and diarrhea were added, joining the list that included fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell and sore throat.

June 25 – U.S. sets another single-day record for coronavirus cases
Across the United States, almost 38,500 new coronavirus infections were reported by state health departments by Thursday evening. Texas, Alabama, Missouri and Nevada reported daily highs. The death toll also spiked, to about 2,500, as New Jersey added 1,854 probable deaths to its overall tally.

June 24 – From China to Germany, the world learns to live with coronavirus
China is testing restaurant workers and delivery drivers block by block. South Korea tells people to carry two types of masks for differing risky social situations. Germany requires communities to crack down when the number of infections hits certain thresholds. Britain will target local outbreaks in a strategy that Prime Minister Boris Johnson calls “Whac-A-Mole.”

June 23 – Delta Air Lines confirms some 500 employees have tested positive for COVID-19 and 10 have died
Delta Air Lines has confirmed numerous COVID-19 cases among workers and at least 10 deaths. The cases, roughly 500 of them, include some workers in the airline's headquarters city of Atlanta.

June 23 – Europe may issue a travel ban for Americans because of the rapid spread of the coronavirus in the US
The European Union is planning to reopen its borders on July 1, allowing some travelers in for the first time since the closure as the coronavirus pandemic worsened in March. However, Americans might not be welcome.

June 22 – How the coronavirus recovery is changing cities
If one thing is certain, it's that our definition of normal has changed. After months in lockdown to prevent the spread of the coronavirus, cities are reopening — some with masks and social distance, others with still growing numbers of infection. It’s unclear what cities will look like in a year or more, but in many areas the landscape is already starting to shift.

June 22 – WHO reports biggest one-day rise in coronavirus cases to date
The world saw the largest daily increases yet in coronavirus cases over the weekend, though infections slowed in China and South Korea. In Brazil, the United States, Iraq and India, many hospitals are scrambling to cope. Despite clear progress in containing the virus in some regions, the number of new cases has soared globally in recent days.

June 22 – Coronavirus: Brazil becomes second country to pass 50,000 deaths
Brazil has recently been recording about 1,000 deaths a day, although figures at weekends tend to be lower. Many experts believe the lack of testing nationally - some of them say the level is 20 times less than needed - suggests the overall figures could be considerably higher.

June 22 – Global Report: South Korea has Covid-19 second wave as Israel ponders new lockdown
Authorities in South Korea have said the country is experiencing a second wave of the coronavirus in and around Seoul, and warned that stronger physical-distancing measures will be reimposed if the daily increase in infections does not come down.

June 21 – Coronavirus in ‘new and dangerous phase’ as cases hit record daily high
The World Health Organization recorded 183,020 new cases of coronavirus on Sunday, the largest increase in a single day since the beginning of the pandemic. The growing case numbers are driven largely by two countries: the US and Brazil.

June 21 – Is it OK to travel to national parks now?
Last year, over 327 million people visited national parks, and while concerns over the pandemic may dissuade some from visiting, a camping trip is also one of the few viable trips people can make this year.

June 19 – Cruise lines voluntarily suspend all trips out of U.S. ports until Sept. 15
Major cruise lines have agreed to voluntarily extend a suspension of operations out of U.S. ports until Sept. 15, the Cruise Lines International Association announced Friday.

June 18 – Blood types may play role in which COVID patients get sickest
Scientists who compared the genes of thousands of patients in Europe found that those who had Type A blood were more likely to have severe disease while those with Type O were less likely.

June 18 – Iceland now feels like the coronavirus never happened
The bars and restaurants are full. People are out enjoying themselves. Spectacular geological attractions are wide open to tourists. Anyone visiting Iceland right now could be forgiven for thinking they've arrived in a parallel universe where the coronavirus never happened.

June 18 – Coronavirus: American Airlines passenger removed for not wearing mask
American Airlines has removed a passenger from a flight after he refused to wear a face covering in compliance with its Covid-19 safety policy. Brandon Straka was asked to wear a face mask on Flight 1263 from New York to Dallas, Texas, on Wednesday.

June 18 – Coronavirus cases spike across the country, with Florida showing signs of the next epicenter
Ten states saw a record number of new Covid-19 cases this week, and one of them could be the next epicenter of the pandemic. Florida reported 3,207 additional coronavirus cases on Thursday -- the largest single-day count in the state since the pandemic, according to the Florida Department of Health. 

June 18 – England’s ‘World Beating’ System to track the virus is anything but
Prime Minister Boris Johnson of Britain unveiled last month a “world beating” operation to track down people who had been exposed to the coronavirus, giving the country a chance to climb out of lockdown without losing sight of where infections were spreading.

June 17 – Coronavirus: What is the true death toll of the pandemic?
At least another 130,000 people worldwide have died during the coronavirus pandemic on top of 440,000 officially recorded deaths from the virus, according to BBC research.

June 15 – China’s new coronavirus outbreak sees Beijing adopt ‘wartime’ measures as capital races to contain spread
Beijing is reintroducing strict lockdown measures and rolling out mass testing after a fresh cluster of novel coronavirus cases emerged from the city's largest wholesale food market, sparking fears of a resurgence of the deadly outbreak.

June 15 – U.S. doctor warns on recent uptick in virus cases, medical system may be stressed
A second wave of coronavirus has started in the U.S. — and people need to remain careful or risk stressing out the health-care system again, said William Schaffner, a professor at the Vanderbilt University School of Medicine.

June 15 – World to hit 8 million confirmed coronavirus cases in next 24 hours
“I think when you’re sitting in Europe, you feel like you just had the epidemic and everyone’s coming out of it. It feels like it’s over with. But it’s actually just at the start in every country in some ways,” says Azra Ghani at Imperial College London of covid-19’s spread.

June 15 – Coronavirus: France announces significant lifting of restrictions
Cafes and restaurants are reopening across France and travel to other European countries will be allowed. People will also be able to visit family members in retirement homes, which have been hit particularly hard by the Covid-19 outbreak.

June 14 – These places pose the greatest risks for contracting coronavirus
Experts have suggested one reason for the surges could be the lifting of stay-at-home orders and other restrictions put in place during the spring to stem the virus’s spread.

June 14 – Passengers with COVID-19 flew on flights to LAX, public not warned
A retired Manhattan surgeon infected with the coronavirus reportedly flew on a cross-country flight from New York to Los Angeles back in mid-March, resulting in the virus unknowingly spreading to others, who later died, according to a report.

June 11 – See how all 50 states are reopening
All 50 states have begun to reopen in some way after the coronavirus thrust the country into lockdown starting in March. But there are substantial variations in how states are deciding to open up, with some forging far ahead of others.

June 10 – Coronavirus slows Dubai airport, world’s busiest for global travel
DUBAI, United Arab Emirates — Perhaps nowhere is the world’s lack of flights due to the coronavirus pandemic more clearly felt than at Dubai International Airport, for years the world’s busiest for international travel.

June 10 – U.S. hits 2 million coronavirus cases as many states see a surge of patients
The U.S. has reached another dire landmark in its fight against COVID-19, surpassing 2 million confirmed cases on Wednesday. New coronavirus infections are risin

June 10 – United Airlines’ new Check-In Health Self-Assessment
United Airlines has today become the first of the “big three” US airlines to require passengers to complete a health self-assessment during the check-in process.

June 10 – Coronavirus Vaccine Tracker
Researchers around the world are developing more than 135 vaccines against the coronavirus. Vaccines typically require years of research and testing before reaching the clinic, but scientists are racing to produce a safe and effective vaccine by next year.

June 10 – What will greetings look like in a post-coronavirus world?
As we now know, the coronavirus is spread through close contact, so health officials have urged people to maintain a distance of at least six feet from one another, and cultures around the world have put a moratorium on physical gestures like hugs and cheek kisses.

Official Links and Resources

The Centers for Disease Control and Prevention provides updated information as it becomes available regarding health and travel during the Coronavirus pandemic. Find more information at:
World Health Organization has an emergency page dedicated to the Coronavirus disease and updated information about public health measures. Read more:
John Hopkins University’s Center for Systems Science and Engineering are tracking the COVID-19 spread in real-time on their interactive dashboard with data available for download and to view on desktop or mobile. View their interactive map at:
The European Centre for Disease Prevention and Control (ECDC) is an agency of the European Union that strengthens Europe’s defense against infectious diseases and provides many updates about the spread of COVID-19:
The Department of Health from the Republic of Philippines advises about coronavirus cases in the country and has daily updates about the cases:
Government of Canada has a diseases and conditions page dedicated to the Coronavirus disease and shares advice on preventative measures:
The Ministry of Health and Family Welfare in India has regular travel advisories and updates the number of people they have screened for the virus:
United States Department of Health also offers valuable advice and updated information about the novel coronavirus:

Unacast provides an interactive Scoreboard to empower organizations to measure and understand the efficacy of social distancing initiatives at the local level:

Assist Alerts and Updates

COVID-19 Updates #16 - June 26:

COVID-19 Updates #15 - June 12:

COVID-19 Updates #14 - May 29:

COVID-19 Updates #12 - May 8:

COVID-19 Updates #11 - May 1:

COVID-19 Update #10 - April 24:

COVID-19 Update #9 - April 17:

Assist Alert #8 - April 10:

Assist Alert #7 - April 3:

Assist Alert #6 - March 27:

Assist Alert #5 - March 20:

Assist Alert #4 - March 4:

Assist Alert #3 - March 31:

Assist Alert #2 - January 24:

Assist Alert #1 - January 22: