Careers
Explore current career opportunities at Assist America and learn about the benefits that come with being part of our team. The following opportunities are based in Princeton, NJ.
Junior Accountant
- Utilize or learn AI-based data analytics tools to improve workflow efficiency.
- Support the implementation of AI-enhanced financial software and systems (AI for invoice matching, expense categorization, predictive analytics).
- Collaborate with the finance team to identify opportunities for improvement in current processes and propose AI-driven solutions.
- Perform day-to-day accounting functions, including journal entries, bank and credit card charge reconciliations, AP/AR processing, and month-end closing support.
- Assist in preparing financial statements and reports in compliance with accounting standards.
- Maintain accurate and organized financial records in digital and physical formats.
- Stay updated on emerging trends in finance and share knowledge with the team.
- Ensure compliance with internal controls and financial policies.
- All other duties as assigned.
- 8 hour day shift
- Monday to Friday
- College degree or equivalent related experience preferred
- 5+ years’ experience in finance/accounting.
- Experience with AI tools and resources.
- Excellent organizational skills
- Experience with GAAP (Generally Accepted Accounting Principles)
- Ability to maintain highly confidential information.
- Strong technical skills, including Excel.
- Experience with Paylocity or comparable HRIS system desired.
Medical Case Manager - Travel Assistance
The Medical Case Manager supports members experiencing medical emergencies while traveling, providing clear guidance, reassurance, and timely assistance in high-stress situations. As the primary point of contact, this role delivers exceptional customer care while coordinating medical and travel-related services with internal teams, global vendors, and medical providers in a fast-paced, operations-driven environment.
Key Responsibilities:
- Respond promptly to travel-related medical and non-medical assistance needs, including medical referrals, monitoring, evacuations, repatriations, benefit inquiries, and claims.
- Manage end-to-end assistance cases from initial intake through resolution and closure.
- Maintain continuous case ownership and provide timely updates to members, clients, and stakeholders.
- Assess situations and determine appropriate next steps in accordance with established protocols and service level agreements.
- Coordinate with medical professionals and third-party vendors, including hospitals, transport providers, airlines, and ground services.
- Prepare clear case summaries and deliver thorough, collaborative shift-change briefings to keep incoming staff fully informed.
- Document all case activity accurately in the Case Management Software
- Adhere to service level expectations, response times, and documentation standards.
- Participate in team initiatives and departmental meetings as required.
- Perform additional duties as assigned
- Bachelor’s degree preferred.
- Background in healthcare, travel assistance, insurance, customer service, or emergency services.
- Strong customer service, communication, and organizational skills.
- Ability to multitask and remain composed in high‑stress situations.
- Multilingual skills are a strong plus.
- Proficiency with Microsoft Office or similar software suites.
- Flexibility to work rotating shifts, including nights and weekends.
- Required background checks and drug screening.
Operations Coordinator - Travel Assistance
- Manage cases from intake to resolution, ensuring timely follow-up.
- Respond to member and client inquiries, providing clear guidance and timely solutions.
- Coordinate with internal teams, vendors, and service providers to resolve issues efficiently.
- Monitor case progress and document activities in case management systems.
- Assess situations and escalate issues according to protocols and service level agreements.
- Track active cases to ensure timely resolution and provide updates to members and stakeholders.
- Prepare clear case summaries and deliver thorough, collaborative shift-change briefings to keep incoming staff fully informed.
- Assist team members and provide coverage, including handling overflow or urgent cases.
- Participate in team initiatives and departmental meetings as required.
- Perform additional duties as assigned.
Qualifications:
- Experience in case management, customer service, or operations coordination
- Strong organizational skills and attention to detail.
- Ability to manage multiple cases simultaneously.
- Excellent verbal and written communication skills.
- Calm and professional under pressure in a fast-paced environment.
- Proficiency with Microsoft Office or similar software suites.
- Flexibility to work rotating shifts, including nights and weekends.
- Required background checks and drug screening.
The above job descriptions are not an employment agreement or contract. Management has the exclusive right to alter the job descriptions at any time without notice. All requirements may be modified reasonably to accommodate any disabilities within ADA standards.
Assist America is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. The company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Assist America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Assist America will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all backgrounds.