Careers
Explore current career opportunities at Assist America and learn about the benefits that come with being part of our team. The following opportunities are based in Princeton, NJ.
Marketing & Communications Manager
Description:
The Marketing and Communications Manager is integral to the mission of Assist America, Inc. by developing and implementing a cohesive and comprehensive communications and marketing strategy for two distinct product lines – Assist America and Global Travel Plus. The incumbent will play a crucial role in raising awareness of the organization’s history, services, core values, and unique market differentiators to our stakeholders. This position is suited for an individual with a creative mindset, who demonstrates a strong commitment to their work and an aptitude for generating innovative ideas. A key factor for success in this role is the ability and willingness to take full ownership of the management of marketing personnel and budget.
This role functions at both strategic and tactical levels, responsible for developing and continuously monitoring a comprehensive marketing plan that aligns with the organization’s mission, goals, and objectives. The individual in this position oversees and manages all aspects of corporate communications, both internal and external, including branding, public relations, development and oversight of marketing materials, social media management, and website content.
Requirements:
- Bachelor’s degree in marketing, communications or commensurate experience.
- Experience in managerial capacity overseeing human and financial resources.
- Ability to organize and prioritize competing priorities.
- Innovative, creative thinker, and idea generator.
- Strong communication, presentation, content writing, and storytelling abilities.
- Globally conscious, ensuring communications reach the desired audience.
- Commanding knowledge of software including Adobe Creative Cloud with emphasis on InDesign, Premier Pro, Photoshop, Illustrator, Acrobat, and Audition as well as additional tools including WordPress, Affinity Designer, Capcut, Hootsuite, and Zoho.
- Proficiency in Microsoft products including Teams, Word, PowerPoint, Planner, SharePoint and Excel.
- Experience managing social media content platforms including Facebook, Twitter, Instagram, and LinkedIn.
- Experience in website content management including SEO and knowledge of SEM for marketing Global Travel Plus direct-to-consumer.
- Positive attitude and willing to work autonomously in coordination with internal and external stakeholders.
- Knowledge and experience working with media outlets.
Salary Description: $75,000/annual
Junior Accountant
Description:
We are seeking a detail-oriented and tech savvy Junior Accountant to join our dynamic finance team. This role is ideal for someone with a solid foundation in general accounting who has the experience or highly motivated to learn AI-driven tools and automation technologies to enhance accounting workflows, improve data accuracy, and reduce processing time.
THIS POSITION IS ONSITE WITH NO REMOTE OPTION. CANDIDATES MUST BE ABLE TO COMMUTE TO PRINCETON, NJ.
Primary Responsibilities will include but are not limited to the following:
- Utilize or learn AI-based data analytics tools to improve workflow efficiency.
- Support the implementation of AI-enhanced financial software and systems (AI for invoice matching, expense categorization, predictive analytics).
- Collaborate with the finance team to identify opportunities for improvement in current processes and propose AI-driven solutions.
- Perform day-to-day accounting functions, including journal entries, bank and credit card charge reconciliations, AP/AR processing, and month-end closing support.
- Assist in preparing financial statements and reports in compliance with accounting standards.
- Maintain accurate and organized financial records in digital and physical formats.
- Stay updated on emerging trends in finance and share knowledge with the team.
- Ensure compliance with internal controls and financial policies.
- All other duties as assigned.
Schedule:
- 8 hour day shift
- Monday to Friday
Qualifications:
- College degree or equivalent related experience preferred
- 5+ years’ experience in finance/accounting.
- Experience with AI tools and resources.
- Excellent organizational skills
- Experience with GAAP (Generally Accepted Accounting Principles)
- Ability to maintain highly confidential information.
- Strong technical skills, including Excel.
- Experience with Paylocity or comparable HRIS system desired.
Salary Description: $63,000/annual
Medical Case Manager
Description:
- Respond to travel related inquiries in support of Assist America’s services. May include service requests related but not limited to: benefit inquiries, lost luggage, lost documents, repatriation of mortal remains, medical claims processing, etc.
- Receives non-emergency and emergency requests for Assist America services; obtains relevant information and inputs data; evaluates and prioritizes calls for services; acts as the first point of contact for clients over the phone; escalates as necessary.
- Document all case management-related information using Case Management Software (CMS)
- Performs data entry, maintains files and reference manuals; and performs other clerical duties.
- Provide liaison service to Assist America members, clients, and providers.
- Collaborate effectively with team members within and outside the Operations department to ensure seamless experience for the company’s clients.
- Actively participate in department and interdepartmental meetings and share knowledge and insights to help strengthen the department and organization.
- Research information within in-house database of providers and other useful information to aid both clients and staff.
- Assist colleagues as needed and participating in various assignments and events geared toward inter and intra-department causes. Team building.
Qualifications:
- College degree or equivalent relevant experience preferred.
- 2-4 years’ experience in customer service, and/or Assistance industry or an equivalent combination of education and experience; skills, knowledge, and abilities, essential to the successful performance of the duties assigned to this position.
- Excellent customer service skills.
- Excellent communication skills required. Candidates must have the ability to speak, listen, and write in a professional manner.
- Command of time management and organizational skills.
- Travel-minded with an understanding of and appreciation for different cultures.
- Foreign language skills preferred – Arabic, Spanish speaking + plus
- Familiarity with Microsoft Office or similar suites of products.
- The ability to remain calm during stressful situations and handle multiple tasks at one time.
- The ability to work shift work, holidays, and work overtime when required.
- Candidates must submit to and satisfactorily pass drug and alcohol screening.
- Candidates must agree to and satisfactorily pass comprehensive background checks. The background checks will include education verification, past work history reference checks, and a criminal records check.
- Confidentiality statement. All candidates must sign a confidentiality statement relating to the disclosure / safekeeping of sensitive information deemed confidential by Assist America.
Requirements:
- 12.50 hour shift – Days, Holidays, Night, Weekends
- Ability to commute/relocate to Princeton, NJ before starting work (required).
- Customer service: 2 years (Required)
- Work Location: In Person.
Salary Description: $25/hour
Operations Coordinator
Description:
The Operations Coordinator serves as the primary point of contact for customers seeking travel related assistance. This role is responsible for the accurate coordination of case management for all assistance requests by conducting research, providing assistance, and documenting case notes in accordance with Quality and Customer Service standards.
Assist America’s 24-hour-a-day, 365-day-a-year Operations Centers are staffed by experienced, knowledgeable, multilingual emergency certified medical and assistance professionals. As a result, this role requires 3 shifts per week across both weekdays and weekends. Each shift is 12.5 hours and there are 2 shifts per 24 hours: 6:45am-7:15pm and 6:45pm-7:15am.
Requirements:
- Respond to travel related inquiries in support of Assist America’s services. May include service requests related but not limited to: benefit inquiries, lost luggage, lost documents, repatriation of mortal remains, medical claims processing, etc.;
- Receives non-emergency and emergency requests for Assist America services; obtains relevant information and inputs data; evaluates and prioritizes calls for services; acts as the first point of contact for clients over the phone; escalates as necessary.
- Document all case management-related information using Case Management Software CMS)
- Performs data entry, maintains files and reference manuals; and performs other clerical duties.
- Provide liaison service to Assist America members, clients, and providers;
- Collaborate effectively with team members within and outside the Operations department to ensure seamless experience for the company’s clients.
- Actively participate in department and interdepartmental meetings and share knowledge and insights to help strengthen the department and organization.
- Research information within in-house database of providers and other useful information to aid both clients and staff.
- Create a team environment by assisting colleagues as needed and participating in various assignments and events geared toward inter and intra-department causes.
- Monitors for all maintenance of Operations Center equipment.
Qualifications:
- Associate’s education required. Bachelors Preferred.
- 2-3 years of experience in the Customer Service and/or Assistance industry or an equivalent combination of education and experience; skills, knowledge, and abilities essential to the successful performance of the duties assigned to this position.
- Excellent customer service skills.
- Excellent communication skills required. Candidates must have the ability to speak, listen, and write in a professional manner.
- Command of time management and organizational skills.
- Travel-minded with an understanding of and appreciation for different cultures.
- Foreign language skills a plus.
- Familiarity with Microsoft Office or similar suites of products.
- The ability to remain calm during stressful situations and handle multiple tasks at one time.
- The ability to work shift work, holidays, and work mandated overtime when required.
Requirements:
- 12.50 hour shift – Days, Holidays, Night, Weekends
- Ability to commute/relocate to Princeton, NJ before starting work (required).
- Customer service: 2 years (Required)
- Work Location: In Person.
Salary Description: $18/hour
Receptionist/Administrative Assistant - Part-Time
Description:
Provides general office support with a variety of administrative activities and related tasks. Will be responsible for answering incoming calls, directing calls to appropriate associates, mail and package distribution, flow of correspondence, cleanliness and organization of shared office spaces, requisition of supplies and additional duties as needed.
Requirements:
- Some college preferred. High School Diploma or GED required.
- Minimum 1 year of administrative experience.
- Excellent organizational skills, meticulous attention to detail.
- Experience and discretion in handling sensitive and highly confidential information.
- Knowledge and experience with MS Office (Word, Excel, Outlook).
- Ability to work with minimal supervision.
- Punctual and Depandable
- Good time manager – ability to work on multiple priorities
Salary Description: $18 – $22/hour
Please email your cover letter and/or resume to [email protected] with the job title you are applying for in your subject line.
The above job descriptions are not an employment agreement or contract. Management has the exclusive right to alter the job descriptions at any time without notice. All requirements may be modified reasonably to accommodate any disabilities within ADA standards.
Assist America is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. The company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Assist America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Assist America will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all backgrounds.