Careers
Explore current career opportunities at Assist America and learn about the benefits that come with being part of our team. The following opportunities are based in Princeton, NJ.
Marketing & Communications Manager
The Marketing and Communications Manager is integral to the mission of Assist America, Inc. by developing and implementing a cohesive and comprehensive communications and marketing strategy for two distinct product lines – Assist America and Global Travel Plus. The incumbent will play a crucial role in raising awareness of the organization’s history, services, core values, and unique market differentiators to our stakeholders. This position is suited for an individual with a creative mindset, who demonstrates a strong commitment to their work and an aptitude for generating innovative ideas. A key factor for success in this role is the ability and willingness to take full ownership of the management of marketing personnel and budget.
- Bachelor’s degree in marketing, communications or commensurate experience.
- Experience in managerial capacity overseeing human and financial resources.
- Ability to organize and prioritize competing priorities.
- Innovative, creative thinker, and idea generator.
- Strong communication, presentation, content writing, and storytelling abilities.
- Globally conscious, ensuring communications reach the desired audience.
- Commanding knowledge of software including Adobe Creative Cloud with emphasis on InDesign, Premier Pro, Photoshop, Illustrator, Acrobat, and Audition as well as additional tools including WordPress, Affinity Designer, Capcut, Hootsuite, and Zoho.
- Proficiency in Microsoft products including Teams, Word, PowerPoint, Planner, SharePoint and Excel.
- Experience managing social media content platforms including Facebook, Twitter, Instagram, and LinkedIn.
- Experience in website content management including SEO and knowledge of SEM for marketing Global Travel Plus direct-to-consumer.
- Positive attitude and willing to work autonomously in coordination with internal and external stakeholders.
- Knowledge and experience working with media outlets.
Salary Description: $75,000/annual
Training and Quality Leader
A critical role in ensuring exceptional service delivery and consistent quality standards across the organization. This position combines quality assurance, training delivery, analytical performance evaluation, and continuous improvement initiatives. In close partnership with Operations, the Training & Quality Leader designs and delivers training including new hire, new process or system, and ongoing coaching and upskill sessions. In addition, they will monitor agent interactions, identify trends, provide feedback and ensure that team members receive the support needed to meet departmental expectations, service standards, and key performance indicators (KPIs).
This role also contributes to the improvement of operational processes and promotes a culture of learning and quality across the organization.
- Monitor team members’ performance through daily call monitoring, review of documented cases, emails and chat correspondence to ensure alignment to organizational expectations and internal quality standards.
- Document, track, and analyze QA results to identify trends, strengths, gaps, and opportunities for improvement.
- Provide timely, meaningful, and constructive feedback to agents by way of a two-way discussion in coaching sessions and development meetings.
- Participate in QA calibration sessions to maintain consistency and scoring accuracy across evaluators.
- Maintain and enhance internal call center quality standards and evaluation frameworks in line with the wider business.
- Report agent-level and team-level performance insights to leadership and the wider business as required.
- In collaboration with management, conduct new hire training to departmental and business standards.
- Carry out training needs analyses based on quality assessments to identify skill gaps and required training and onboarding initiatives to support performance improvement.
- Design and develop training materials and resources in multiple formats (eLearning, video, webinars, written guides, etc.) and aligned to training standards.
- Develop and maintain assessment frameworks to measure trainee knowledge, skill development, and operational readiness.
- Coordinate and deliver training sessions, including scheduling, communications, and logistics.
- Track training participation, maintain training records, and ensure compliance documentation is complete and accurate.
- Evaluate training outcomes using measurable metrics (competency tests, QA results, performance indicators) and recommend improvements.
- Stay current on training trends, learning tools, eLearning innovation, and best practices.
- Work closely with Operations to ensure performance expectations are clear and supported through training, coaching and quality analysis.
- Support implementation of new processes or system changes by creating and delivering appropriate training in line with training standards.
- Assist with maintaining training documentation, resource libraries, and learning management system (LMS) content.
- Perform other duties as assigned.
- 3–5 years of experience in travel assistance, emergency assistance, call center, travel services, or related customer service industries.
- Hands-on quality assurance experience with proven ability to evaluate service interactions.
- Proficiency in MS Office with strong skills relevant to quality assurance, learning and documentation, especially for travel assistance process mapping and content creation.
- Strong instructional design skillset with creative flair to deliver effective, engaging training across multiple formats (eLearning, webinars, videos, podcasts, coaching sessions), ideally tailored to travel assistance scenarios and learner needs.
- Excellent analytical skills and attention to detail with the ability to translate complex claims workflows, regulatory, and system processes into simple and practical training solutions.
- Clear and confident communicator with the ability to deliver engaging training or coaching sessions and explain nuanced concepts to diverse audiences, maintaining strong customer service ethics in classroom or virtual settings.
- Strong analytical and problem-solving capabilities with the ability to interpret data, identify trends, and propose actionable solutions.
- Strong organizational skills with attention to detail and experience maintaining training and QA documentation.
- Ability to work autonomously, manage multiple projects, and meet deadlines in a dynamic environment.
- Highly collaborative, ensuring Operational leadership, SMEs, and other appropriate business area managers are included where appropriate.
- A passion for learning and development with the desire to deepen knowledge of travel assistance operations, customer service, and insurance best practices.
- Experience supporting fast-paced operational environments.
Preferred Skills & Qualifications
- Strong presentation and facilitation skills suited to diverse travel assistance audiences.
- Cultural intelligence and the ability to work collaboratively across assistance teams.
- Positive, adaptable, and resilient in a fast paced, high volume assistance environment.
- Effective project management and organizational skills.
- Experience in travel assistance.
- Familiarity with AI based learning tools and digital content creation.
Languages
- Fluency in English required; additional languages are a plus.
Competencies
- Instructional design & training facilitation (with emphasis on travel assistance workflows)
- Data-driven evaluation & impact (including quality and accuracy metrics)
- Stakeholder engagement & communicationCultural intelligence & adaptability
- Digital quality, learning & innovation
Salary Description: $70,000-$85,000/year
Junior Accountant
- Utilize or learn AI-based data analytics tools to improve workflow efficiency.
- Support the implementation of AI-enhanced financial software and systems (AI for invoice matching, expense categorization, predictive analytics).
- Collaborate with the finance team to identify opportunities for improvement in current processes and propose AI-driven solutions.
- Perform day-to-day accounting functions, including journal entries, bank and credit card charge reconciliations, AP/AR processing, and month-end closing support.
- Assist in preparing financial statements and reports in compliance with accounting standards.
- Maintain accurate and organized financial records in digital and physical formats.
- Stay updated on emerging trends in finance and share knowledge with the team.
- Ensure compliance with internal controls and financial policies.
- All other duties as assigned.
- 8 hour day shift
- Monday to Friday
- College degree or equivalent related experience preferred
- 5+ years’ experience in finance/accounting.
- Experience with AI tools and resources.
- Excellent organizational skills
- Experience with GAAP (Generally Accepted Accounting Principles)
- Ability to maintain highly confidential information.
- Strong technical skills, including Excel.
- Experience with Paylocity or comparable HRIS system desired.
Medical Case Manager - Travel Assistance
The Medical Case Manager supports members experiencing medical emergencies while traveling, providing clear guidance, reassurance, and timely assistance in high-stress situations. As the primary point of contact, this role delivers exceptional customer care while coordinating medical and travel-related services with internal teams, global vendors, and medical providers in a fast-paced, operations-driven environment.
Key Responsibilities:
- Respond promptly to travel-related medical and non-medical assistance needs, including medical referrals, monitoring, evacuations, repatriations, benefit inquiries, and claims.
- Manage end-to-end assistance cases from initial intake through resolution and closure.
- Maintain continuous case ownership and provide timely updates to members, clients, and stakeholders.
- Assess situations and determine appropriate next steps in accordance with established protocols and service level agreements.
- Coordinate with medical professionals and third-party vendors, including hospitals, transport providers, airlines, and ground services.
- Prepare clear case summaries and deliver thorough, collaborative shift-change briefings to keep incoming staff fully informed.
- Document all case activity accurately in the Case Management Software
- Adhere to service level expectations, response times, and documentation standards.
- Participate in team initiatives and departmental meetings as required.
- Perform additional duties as assigned
- Bachelor’s degree preferred.
- Background in healthcare, travel assistance, insurance, customer service, or emergency services.
- Strong customer service, communication, and organizational skills.
- Ability to multitask and remain composed in high‑stress situations.
- Multilingual skills are a strong plus.
- Proficiency with Microsoft Office or similar software suites.
- Flexibility to work rotating shifts, including nights and weekends.
- Required background checks and drug screening.
Operations Coordinator - Travel Assistance
- Manage cases from intake to resolution, ensuring timely follow-up.
- Respond to member and client inquiries, providing clear guidance and timely solutions.
- Coordinate with internal teams, vendors, and service providers to resolve issues efficiently.
- Monitor case progress and document activities in case management systems.
- Assess situations and escalate issues according to protocols and service level agreements.
- Track active cases to ensure timely resolution and provide updates to members and stakeholders.
- Prepare clear case summaries and deliver thorough, collaborative shift-change briefings to keep incoming staff fully informed.
- Assist team members and provide coverage, including handling overflow or urgent cases.
- Participate in team initiatives and departmental meetings as required.
- Perform additional duties as assigned.
Qualifications:
- Experience in case management, customer service, or operations coordination
- Strong organizational skills and attention to detail.
- Ability to manage multiple cases simultaneously.
- Excellent verbal and written communication skills.
- Calm and professional under pressure in a fast-paced environment.
- Proficiency with Microsoft Office or similar software suites.
- Flexibility to work rotating shifts, including nights and weekends.
- Required background checks and drug screening.
Receptionist/Administrative Assistant - Part-Time
Provides general office support with a variety of administrative activities and related tasks. Will be responsible for answering incoming calls, directing calls to appropriate associates, mail and package distribution, flow of correspondence, cleanliness and organization of shared office spaces, requisition of supplies and additional duties as needed.
- Some college preferred. High School Diploma or GED required.
- Minimum 1 year of administrative experience.
- Excellent organizational skills, meticulous attention to detail.
- Experience and discretion in handling sensitive and highly confidential information.
- Knowledge and experience with MS Office (Word, Excel, Outlook).
- Ability to work with minimal supervision.
- Punctual and Dependable
- Good time manager – ability to work on multiple priorities
The above job descriptions are not an employment agreement or contract. Management has the exclusive right to alter the job descriptions at any time without notice. All requirements may be modified reasonably to accommodate any disabilities within ADA standards.
Assist America is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. The company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Assist America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Assist America will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all backgrounds.