Frequently Asked Questions
When should I contact Assist America?
Contact Assist America, your global travel assistance provider, when you need to connect to qualified health care providers, hospitals, pharmacies and other services if you experience an emergency while traveling 100 miles away or more from home, or in another country, for up to 90 days.*
What information will I need to provide?
- Name, phone number, and relation to the member
- Member’s name, age, and home address
- Description of emergency and current location
What costs are covered by Assist America?
Assist America arranges and pays for all of the transportation services provided. Assist America is not a medical insurer and does not pay for, nor reimburse any medical expenses. Health claims for medical expenses should be submitted to your health insurance provider.
What if I plan on traveling for more than 90 days?
If you plan on traveling for more than 90 consecutive days, purchase the Expatriate Program by connecting with the Assist America Operations Center to maintain continuous travel assistance services. The coverage should coincide with your active health insurance policy.
How can I download the Travel App?
The Assist America Travel App is available on the App Store and Google Play. Once you have downloaded the app, enter your Assist America reference number to utilize all the App’s features. For guidance on how to get started and use the app’s features, please watch our Travel App Tutorial here.