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SITA Data Security Incident Affecting
Frequent Flyer Information
March 8, 2021
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Passenger data from multiple airlines around the world has been compromised after hackers breached servers belonging to SITA, a global information technology company. SITA provides IT services to the aviation industry around the world, including to airlines, airports, and ground handlers. SITA is involved in everything from operational business practices, to baggage management, to passenger management.
A limited amount of loyalty data was compromised, including the unauthorized disclosure of certain frequent flyer members’ name, status, and membership number. The incident did not compromise passwords, credit card information, passport numbers, email addresses or any itinerary-specific details.
The data breach impacted at least 11 airlines, including United Airlines (UA), American Airlines (AA), Cathay Pacific (CX), Finnair (AY), Japan Airlines (JL), Jeju Air (7C), Lufthansa (LH), Malaysia Airlines (MH), Scandinavian Airlines (SK), Air New Zealand (NZ), Air China (CA), Swiss Air (LX), Air Canada (AC) and Singapore Airlines (SQ).
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Since mostly be very basic details may have been compromised, and largely not payment methods, passwords, etc., no immediate action has been recommended for passengers to take, but those wishing to reset their loyalty program passwords out of an abundance of caution may do so via the airline’s website.
Our free Apps for iPhone and Android give you instant access to a wide range of assistance including one-touch call to our 24/7 Emergency Operations Center, travel alerts, pre-trip information, and more.
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For pre-trip information: Assist America members can view pre-trip information on the Assist America website, www.assistamerica.com. Log in using your Assist America reference number. Interested in learning more about Assist America? Please visit us at www.assistamerica.com. Tell a fellow traveler about the newsletter and show them how to subscribe online! Interested in having your organization become a member of Assist America? Please e-mail us at sales@assistamerica.com. The content of this edition of AssistAlert is for informational purposes only and is not intended to replace further investigation or personal observations. If you are planning travel, or are traveling in or proximate to the locations identified in this newsletter, you are encouraged to contact SecurAssist for additional information.
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