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Assist Alert: SITA Data Security Incident Affecting Frequent Flyer Information


SITA Data Security Incident Affecting
Frequent Flyer Information


March 8, 2021




Passenger data from multiple airlines around the world has been compromised after hackers breached servers belonging to SITA, a global information technology company. SITA provides IT services to the aviation industry around the world, including to airlines, airports, and ground handlers. SITA is involved in everything from operational business practices, to baggage management, to passenger management.

A limited amount of loyalty data was compromised, including the unauthorized disclosure of certain frequent flyer members’ name, status, and membership number. The incident did not compromise passwords, credit card information, passport numbers, email addresses or any itinerary-specific details.

The data breach impacted at least 11 airlines, including United Airlines (UA), American Airlines (AA), Cathay Pacific (CX), Finnair (AY), Japan Airlines (JL), Jeju Air (7C), Lufthansa (LH), Malaysia Airlines (MH), Scandinavian Airlines (SK), Air New Zealand (NZ), Air China (CA), Swiss Air (LX), Air Canada (AC) and Singapore Airlines (SQ).



Since mostly be very basic details may have been compromised, and largely not payment methods, passwords, etc., no immediate action has been recommended for passengers to take, but those wishing to reset their loyalty program passwords out of an abundance of caution may do so via the airline’s website. 





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