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In Action: Medical Repatriation and Referral from Greece

12/17/2019
While on her honeymoon in Greece, a member woke up with severe pain in her neck and shoulder. Assist America assisted the member with arranging a medical referral followed by a medical repatriation back home.
 
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Distance from home:
 810 miles away from home
Services Provided: Medical Repatriation & Medical Referral

Situation: While on her honeymoon in Greece, a member woke up with severe pain in her neck and shoulder. Her husband took her to the local hospital. After conducting x-rays and CT scans, she was diagnosed with disc herniation.

Emergency: The local treating team advised the couple they needed to be transferred to Athens for emergency surgery. However, the couple decided to get a second medical opinion from the member’s grandfather who is a neurosurgeon. He felt an emergency surgery was not necessary and advised the couple to return to the U.S. where she could receive proper treatment.

Assistance: After reviewing the member’s medical records, Assist America's medical team agreed with her grandfather and advised the couple to return to a hospital, so she could receive better pain management medication to ease the journey back home. The coordinator sent the couple a referral to a vetted local hospital that could prescribed the required medication. Upon her visit to the hospital, Assist America arranged for her repatriation via first-class commercial flight, accompanied by her husband who served as her non-medical escort. Car transportation to and from the airports was also arranged and paid for by Assist America.

Member Testimonial"We felt cared for during all parts of our experience and everyone we spoke to was very helpful and knowledgeable. Being severely injured in a foreign country was scary at times, but Assist America was key in keeping us calm, informing us of options, and making a plan to get us home safely. We could not be happier with our experience.”

Important Disclaimer: While the services presented in this case study were provided as described, other details such as names and locations were changed for privacy.