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In Action: COVID-19 Testing Site Referral in Texas

A member from Pennsylvania drove to Texas to visit family members when he began experiencing symptoms similar to those of COVID-19. Since he had made a few stops during his road trip, he was afraid he had been exposed to the novel virus and called Assist America for help in locating a testing facility.

"Assist America referred us to several COVID-19 testing sites in Texas that we did not have to pay for. I’m very pleased with the service and thoroughness provided by the coordinators and their follow-up."


Service Provided:
 The coordinator was able to find three testing sites near the member’s location and send him the names, addresses and business hours of the facilities. The coordinator also listed the procedures followed at each site and ran the member through the testing process. When following up the next day, the member indicated he was tested that morning at one of the facilities provided by Assist America and the results came back negative.

To learn more about how Assist America is helping members during this pandemic, read our official statement on our dedicated COVID-19 webpage. For a list of services available to members who are away from home and affected by the novel virus, click here