Assist America in Action
*all names have been changed for privacy
Motor Vehicle Accident in Nashville
Jeff* and Danielle*, newly married, were so excited to spend their honeymoon in Nashville, Tennessee. As huge country music fans, they couldn’t think of a better place to celebrate the beginning of their new life together. Unfortunately, they encountered a different kind of excitement a few days into their trip. While stopping downtown to pick up a bottle of wine for dinner, Jeff was in a serious motor vehicle accident. He was transported to the nearest emergency room. Danielle rushed to his side to find that Jeff suffered hip, femur and knee fractures as well as sprained wrists and a sprained ankle. His injuries required surgery. Danielle called Assist America. Our medical coordinators immediately sprung into action. They spoke to Jeff’s treating doctor to find out the extent of his injuries and were informed that he would be going into surgery as soon as an operating room was available.
After a successful surgery, Jeff spent two weeks in the hospital recovering. Once he was cleared for travel, Assist America arranged and paid for Jeff and Danielle to return home via ground ambulance with a medical escort. The couple made it home safely for Jeff to begin his recovery and rehabilitation.
Appendicitis in Virginia
Regina and her teenage son, Jared*, were in Santa Cruz, CA visiting a family friend when suddenly, Jared had severe abdominal pain accompanied by vomiting. Regina remembered that she had Assist America’s services and called their 24 hour Operation’s Center.
Their medical team assessed Jared’s symptoms and directed the pair to the nearest ER, where it was confirmed that Jared had appendicitis. An appendectomy was promptly performed and Assist America monitored Jared’s care throughout his recovery. He was discharged from the hospital with some time to rest at the hotel before his flight home. Assist America oversaw his safe trip back,
ensuring he traveled comfortably.
Injury in the Great Barrier Reef
While vacationing in Australia, Sarah and her husband, John*, were enjoying the waves in the Great Barrier Reef when Sarah was
knocked over and hit her head. An ambulance picked her up and took her to the hospital where John called Assist America. Their medically-trained staff immediately began monitoring Sarah’s care. She was diagnosed with vertebrae fractures, given a collar to
wear and pain medication.
Once she was ready to be discharged from the hospital, Assist America arranged for first-class seating for Sarah for her flight home.
They also arranged for John to sit alongside her as a non-medical escort to assist her with any challenges she faced and made a follow-up phone call to Sarah to confirm her safe arrival home.
Forlorn Frankfurt Trip
Wayne’s* company sent him to Frankfurt, Germany on business where he suffered a sudden heart attack and was put into a sedated coma. Upon receiving word on the incident, his company called Assist America for help. Our medical coordinators monitored Wayne’s condition over a period of three weeks, keeping his brother, Phillip updated on any progress. Unfortunately, Wayne did not recover and passed away. Our medical coordinators offered Phillip their condolences and arranged and paid for Wayne’s remains to be prepared and transported back home to North Carolina for proper burial. Phillip, though upset about the loss of his brother, was extremely thankful that Assist America was able to help him through such a difficult time from Wayne’s three week coma to transporting his remains home to North Carolina.
Hip Fracture in Maryland
Linda*, a senior member from Pennsylvania, was in Maryland to attend her great granddaughter’s baptism when she slipped and fell, injuring her hip and her elbow. Her nephew rushed her to the emergency room where she underwent x-rays and it was determined that both were fractured. She advised her nephew to call Assist America for help. Our medical coordinators immediately contacted Linda’s treating doctors to get brought up to speed. They were informed that Linda was scheduled to undergo open-reduction and internal fixation surgery to repair her fractured hip and that her elbow would need to be immobilized in a sling.
Linda spent the next few days in the hospital recovering until she was cleared for travel to return home to Pennsylvania for some much needed rest. Assist America arranged and paid for Linda to return home via ground ambulance with medical escorts to assist her into her home and make sure she was settled in with everything she needed. Though upset that she had to miss her great granddaughter’s baptism, Linda was relieved that Assist America provided her with such wonderful assistance and was thankful to everyone who was involved in her case.
Peanut Allergy in Delaware
Robert* and Veronica traveled to Delaware with their young daughter, Emily. After eating lunch one day, Emily displayed the symptoms of an allergic reaction: vomiting, unable to swallow, hives. Veronica gave her Benadryl and Robert called Assist America for help. Our medical coordinators directed them to the nearest emergency room where it was determined that Emily was suffering a severe allergic reaction to peanuts. She was given a steroid injection and her symptoms subsided rather quickly. Emily’s treating doctor prescribed her four more doses of steroids for her parents to administer. Our medical coordinators followed up daily to be sure that Emily was still doing okay. The family was able to enjoy the rest of their stay in Delaware hive free thanks to the help of Assist America!