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Situation: Mr. Patel and his family where just over 180 kilometers from home, on his way to his parents' house, when a car hit them at full speed. While Mr. Patel and the children were unharmed, Mrs. Patel was unfortunately badly hurt. Thanksfully, Assist America was there help! 
Services Provided: Medical Monitoring and Medical Repatriation
Success Story:

Mr. Patel, his wife and their three children were on their way to visit his parents when, after a little over a 180-kilometer drive, a car hit the front right side of Mr. Patel’s van at full speed. Mr. Patel immediately looked to the back seats where his children were in a shaken stupor, but thankfully unharmed. However, his wife, fortunately alive, had taken the brunt of the impact and was bleeding badly and unable to move. Paramedics soon arrived to the scene of the accident and everyone was rushed to the nearest hospital.
At the hospital, doctors informed Mr. Patel that his wife had broken her femur as well as bones in her forearm and nose, which would require immediate surgery. Mr. Patel was struggling to cope with the reality of the situation, and while waiting for his wife to get out of surgery decided to call Assist America for help. Despite being the middle of the night, his call was answered promptly. After explaining to Mr. Patel Assist America’s core services, the medical coordinator engaged medical monitoring to ensure Mrs. Patel was receiving the best treatment possible.
Once Mrs. Patel had her surgery and obtained all of the necessary casts, the local treating physicians and Assist America’s medical transportation experts started to discuss the best methods to repatriate her home. When deemed safe for travel by her doctor, Assist America arranged for an all-expenses paid ambulance to pick her up, with a trained nurse on board to ensure Mrs. Patel’s safety and comfort on the road. After a couple of hours, Mrs. Patel arrived home where her husband and the children were impatiently waiting for her, ready to help and support her through her recovery.
This traumatic incident caused the family stress and pain, but thanks to Assist America, some of the administrative and financial burden was alleviated, allowing the family to focus solely on their health and Mrs. Patel’s recovery.

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How to interact with Security Services Abroad +

Under ideal circumstances, foreigners traveling abroad would not need to interact with security services in their host country. Unfortunately, there are times when it is prudent, or even required, specifically if you become the victim of a crime or are accused of a crime in another country. To this end, there are three things foreign travelers should remember. Click to read more...

Protect Sensitive Personal Data While Traveling +

While traveling abroad, it is natural to want to stay connected by bringing along a phone, laptop, or tablet, but doing so often leaves you vulnerable to technologically savvy criminals. Unlike more obvious crimes such as robbery, cybercrimes often go undetected or are not discovered until a victim notices a telltale sign such as a fraudulent charge on their bank account or a new credit card on their credit report. Click to read more...

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Things to Consider Before Getting a Tattoo Souvenir While Traveling +

Traveling is a thrilling adventure, a step outside of the comfort zone, one that often propels people to make spontaneous decisions. One of the most common ‘spur-of-the-moment’ decisions people make while traveling is getting a tattoo. Unfortunately, when it comes to tattoos, either you come up a winner with a souvenir you’re happy with forever or go home with something you wish you could have left behind. Click to read more...

Traveling with Diabetes: Tips for a Safe Trip +

Traveling is not easy to begin with, so having to worry about diabetes while traveling can seem a daunting task. To help you for your upcoming trip, we have listed important tips so you can be prepared for any situation and enjoy your travels with peace of mind. Click to read more...

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Studying Abroad: Final Preparations +

In a couple of weeks, thousands on college kids will be departing for an adventure of a lifetime: study abroad. Before they head out, it’s time to go through the final preparations and go over the check list one last time. With the help of our international staff and colleagues who studied and live abroad, we compiled the ultimate check list to ease the transition into a life abroad. Click to read more...

In Action: Pre-Trip Assistance Prior to a Study Abroad in Italy +

A few weeks ago, Assist America received a call from a worried mother and her daughter, Jessica*, who needed pre-trip and prescription assistance prior to Jessica's departure for a study abroad program in Italy. Read how our coordinators helped Jessica during her final preparations. Click to read more...

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East Asia


Near East

South Asia

Western Hemisphere

 Members of Assist America also have access to country-specific Pre-Trip Information, visa requirements, immunization regulations, security advisories, and more. To view Pre-Trip Information, login with your Assist America reference number on our website or download our free Mobile App (see below for details). 

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